Orders received before 2 p.m. CET will be dispatched the same day, Monday to Friday. Orders placed on Saturday or Sunday will be processed on the following business day.
Worldwide Free Express Shipping Delivery Times
Switzerland: 1 business day
EU: 2-3 business days
ROW: 3-7 business days
If you would like more information about the delivery conditions for a specific country, simply send us an email at firstname.lastname@example.org
The delivery times specified should be adhered to by our shipping service provider, but we cannot guarantee this 100%.
If we are unable to meet the estimated delivery time because of an event outside of our control, please contact us to receive an update on your delivery.
If an item is lost or if it arrives damaged, please notify our Customer Service team for immediate assistance (more information below).
Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track the package.
Shopping services at the Checkout
Enjoy up to two complimentary samples with every order.
Complimentary gift wrapping
Luxurious and elegant gift packaging is complimentary with any order if wished.
Complimentary greeting card
Add a personal note to the recipient, printed on a nice greeting card.
Taxes and Duties
Information for ROW countries: All orders sent outside of Switzerland or the EU are shipped on a DDU (delivered duty unpaid) basis. In some countries, additional local import charges and/or duties will apply. Please note that prices displayed are exclusive of all destination import duties, taxes and fees levied in the recipient country.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the exact amount this may be as these charges are not controlled or executed by us, they are government charges and the individual making the purchase is responsible per transaction for these costs.
To prevent double payment of the taxes, you can enter the corresponding VAT discount code, which will be displayed at checkout.
If you have any question in regard of your delivery, please contact our Customer Service team for more details (email@example.com).
If, at the time of delivery, the packaging is damaged, please open the package in the presence of the carrier in order to verify the condition of the Goods. In the event of damage to the goods, you should note the details on the delivery note and contact the Customer Service team at firstname.lastname@example.org