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Shipping

Orders received before 2 p.m. CET will be dispatched the same day, Monday to Friday. Orders placed on Saturday or Sunday will be processed on the following business day.

Worldwide Free Express Shipping Delivery Times

Switzerland: 1 business day

EU: 2-3 business days

ROW: 3-7 business days

If you would like more information about the delivery conditions for a specific country, simply send us an email at info@elline-switzerland.com

The delivery times specified should be adhered to by our shipping service provider, but we cannot guarantee this 100%.

If we are unable to meet the estimated delivery time because of an event outside of our control, please contact us to receive an update on your delivery.

If an item is lost or if it arrives damaged, please notify our Customer Service team for immediate assistance (more information below).

Order Tracking

Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track the package.

Shopping services at the Checkout

Complimentary sampling

Enjoy up to two complimentary samples with every order.

Complimentary gift wrapping

Luxurious and elegant gift packaging is complimentary with any order if wished.

Complimentary greeting card

Add a personal note to the recipient, printed on a nice greeting card.

Taxes and Duties

Information for ROW countries: All orders sent outside of Switzerland or the EU are shipped on a DDU (delivered duty unpaid) basis. In some countries, additional local import charges and/or duties will apply. Please note that prices displayed are exclusive of all destination import duties, taxes and fees levied in the recipient country.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the exact amount this may be as these charges are not controlled or executed by us, they are government charges and the individual making the purchase is responsible per transaction for these costs.

To prevent double payment of the taxes, you can enter the corresponding VAT discount code, which will be displayed at checkout.

If you have any question in regard of your delivery, please contact our Customer Service team for more details (info@elline-switzerland.com).

Damaged Delivery

If, at the time of delivery, the packaging is damaged, please open the package in the presence of the carrier in order to verify the condition of the Goods. In the event of damage to the goods, you should note the details on the delivery note and contact the Customer Service team at info@elline-switzerland.com

Returns

We want you to be happy with your purchase from elline Switzerland. You have the right to change your mind, end the contract and receive a refund up to the end of 30 days after you (or someone you nominate) received the products. However, you do not have a right to change your mind in respect of products sealed for health protection or hygiene purposes, once these products are unsealed after you receive them.

To exercise your right of cancellation before the goods have been delivered to you, you must contact us, giving details of the goods ordered and (where appropriate) their delivery at info@elline-switzerland.com.

You will be responsible for returning the goods in their original packaging, complete with all labels, protective covers and boxes, and in particular the crystal film covering the box must still be sealed, together with the original invoice. In order to receive your refund, you must return the products to us as soon as reasonably possible. Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. You will receive a full refund of the price you paid for the product.

We will contact you within 1-3 business days from receipt of package to confirm your return has been processed.

We will process the refund due to you as soon as possible and, in any case, within 14 days.

For additional information on returns, please contact us at info@elline-switzerland.com

All returns should be returned to:

Swiss Premium Cosmetics AG
Rheinstrasse
4402 Frenkendorf
Switzerland

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